Suggestions & Complaints

Complaints

In order to give you the best service possible, we would welcome any suggestions.  If you are unhappy with any aspect of our service, or treatment, please tell us by contacting the Practice Manager.

Full details of our complaints procedure are available from our reception.

Suggestions

In order to give you the best service possible, we would welcome any suggestions. If you are unhappy with any aspect of our service, or treatment, please contact our Practice Manager.

Full details of primary medical services in this area can be obtained from the NHS website: www.nhs.uk

Received good service?

If you are happy with the service, please ask for a form from reception so that your comments can be recorded or add a comment to NHS choices: www.nhs.uk

Complaints leaflet

Download our complaints leaflet

Patient Advice

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatments. The NHS is committed to keeping patient information safe and always being clear about how it is used.

How your data is Used

Information about your individual care such as treatment and diagnosis is collected about you whenever you use health and care services. It is also used to help us and other organisations for research and planning such as research into new treatments, deciding where to put GP clinics and planning for the number of doctors and nurses in your local hospital.  It is only used in this way when there is a clear legal basis to use the information to help improve health and care for you, your family and future generations.

Wherever possible we try to use data that does not identify you, but sometimes it is necessary to use your confidential patient information.

You Have a Choice

You do not need to do anything if you are happy about how your information is used. If you do not want your confidential patient information to be used for research and planning, you can choose to opt out securely online or through a telephone service. You can change your mind about your choice at any time.

Will choosing this opt-out affect your care and treatment?

No, choosing to opt out will not affect how information is used to support your care and treatment. You will still be invited for screening services, such as screenings for bowel cancer.

What do you need to do?

If you are happy for your confidential patient information to be used for research and planning, you do not need to do anything.

To find out more about the benefits of data sharing, how data is protected, or to make/change your opt-out choice visit www.nhs.uk/your-nhs-data-matters.

Chaperones

Should you wish to have a chaperone present when being examined, please let a member of our team know and we will be happy to provide one.

GDPR

Your Data Matters to the NHS

Information about your health and care helps us to improve your individual care, speed up diagnosis, plan your local services and research new treatment.

In May 2018, the strict rules about how this data can and cannot be used were strengthened. The NHS is committed to keeping patient information safe and always being clear about how it is used.

You can choose whether your confidential patient information is used for research and planning.

To find out more visit: nhs.uk/your-nhs-data-matters

GP Net Earnings

GP Publication of Earnings 2023/24

Practice: Clifton Medical Practice

Accounts Year End: 31st March 2024

NHS England require that the net earnings of doctors engaged in the practice is publicised, and the required disclosure is shown below.

However it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice, and should not be used to form any judgement about GP earnings, nor to make any comparison with any other practice.

All GP Practices are required to declare the mean earnings (e.g. average pay) for GPs working to deliver NHS services to patients at each practice.

The average pay for GPs working in Clifton Medical Practice during the year ended 31st March 2024 was £52,244 before tax and national insurance. This is for 0 full time GPs, 8 part time GPs and 2 locum GPs who worked in the practice for more than 6 months.