| You said | We did |
|---|---|
| One problem for one appointment be added to the website | IT support added this information to the website |
| Unable to join the phone queue as the phone lines have reached their limit | Installed a new cloud based telephony system, enables more patients to join the queue and has a call back function |
| Patients were sometimes invited more than once for different recalls | Moved to a birth month recall system for all long term health conditions |